Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions
What is my Hardiness Zone?
When will my order ship?
How do I place an order? How do I get a password?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn’t appear. How do I claim it?
How do I unsubscribe from the e-mail list?

Ordering
Canadian Residents - Placing an Order
Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart
Print an Order Form

Order Processing
Substitutions
Cancellations
Returns

Shipping & Taxes
Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care
What To Do When Your Plants Arrive
Breck's Planting Handbook
Landscaping With Bulbs
Best Bulbs for Cutting
Naturalizing
Planting Your Dutch Bulbs
Bareroot Perennials
Tulips
Daffodils
Hyacinths
Other Dutch Bulbs
Caring For Your Dutch Bulbs and Perennials
Growing Bulbs Indoors
Breck's Bulb and Perennial Planting Guide
Why Breck's Bulbs are Best!
For Long-lasting Flower Arrangements

Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates
Contests

Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Forgot Your Password?
Change Your Password
Subscribe or Unsubscribe from the Breck's E-mail List
Subscribe or Unsubscribe from Breck's Catalog Mailings

Technical Assistance
Cookies
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)

About Us
Company Overview
Contact Us

Policies & Guarantees
Privacy Policy
Links
Lifetime Guarantee

Have another question? Send an e-mail directly to Customer Service.